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In fact, poor customer service costs organizations over $3.7 trillion annually.
Thats a number to pay attention to.
Yet, many still struggle to pull that intelligence out of this mess of data.
Thats because, while valuable, we know solicited feedback is incomplete.
In other words, feedback that customers share without being asked.
This comprehensive approach is key, knowing customer intelligence has the potential to drive businesses forward.
Is this a true representation of whats happening in 100% of your customer conversations?
And when employees are happier and more satisfied in their roles, they deliver better CX.
We’ve featured thebest CRM software.
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