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Workplaces can benefit fromAIwhenemployeeswho struggle with technology issues hesitate to seek help.
With its rise, AI has established itself as a transformative trend.
These silent sufferers could be putting up with malfunctions and connectivity issues but are reluctant to ask for support.
Even worse, they might keep ignoring the issues entirely.
So, how can IT support those silent sufferers?
First, they need understand why these end users are remaining silent.
Whatever their reasons, their silence can cost businesses significant time and resources.
Indeed, advances in AI are changing how employees interact with the IThelp desk.
VP of Solutions Engineering at Lakeside Software.
This capability allows IT teams to address issues proactively.
For example, one organization I work with received two tickets about a slownetwork.
Think of AI as a tool that quickly highlights anomalies within a tech environment.
An AI-based anomaly detection platform continuously scans systems, comparing current and historicaldatato provide unprecedented visibility.
To prevent this, organizations should proactively collect essential data in advance.
While changing this mindset might be challenging, you could provide them with automated, tech-based solutions.
The rise of self-healing IT tools means issues can be addressed proactively.
Bridging knowledge gaps
Employees, especially silent sufferers, often spend time searching for IT solutions.
However, each consumes valuable work time to avoid the help desk and skip the wait for IT support.
An AI-driven help desk can dramatically reduce this wait time by providing instant answers to IT agents queries.
And thats something everyone can appreciate.
Using AI in help desk management means businesses can streamline operations and improve agent productivity.
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The views expressed here are those of the author and are not necessarily those of TechRadarPro or Future plc.
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