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However, a complete overhaul ofIT infrastructureand core business operation systems poses significant risks.
Neal McMahon leads Avayas UCaaS sales efforts in the UK and Ireland.
Larger enterprises operating in multiple industries may see variations in security andprivacyrequirements depending on the field.
That allows an enterprise to capture incremental gains in a step-migration fashion, accelerating time-to-value.
It also minimises the negative impacts of changemanagementprocesses.
In essence, a hybrid deployment can be seen as a migration, rather than a transformation.
It becomes possible to future-proof without causing disruption.
Many companies have a serious investment in existing on-premises processes, often developed at great expense over time.
A hybrid approach lets an organization preserve what works while still experimenting with new ideas.
On-premises systems are often customized and configured with details that are unique to an organization’s business situation.
Hybridizing preserves these customizations in existing call flows, processes, and staff training.
Existing voice infrastructure can remain in place while integrated digital channels are added to the mix.
A hybrid model affords the opportunity to be innovative without being disruptive.
Keep what works, innovate where possible, and use key business goals as critical mileposts along your journey.
Enterprises can migrate without having to completely transform and gain the benefits of the cloud without losing existing investments.
We list the best Interactive Voice Response service.
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