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But what happens when someone gets stuck in the process?
Is there an expert that can help?
Does Squarespace have enough resources to guide a newbie in building a solid website?
And how long does its customer support team take to respond to a routine query?
We decided to dump the air by rigorously testing Squarespaces customer support.
Here is what we found.
Help center
Squarespace Help Center is the first step when you need assistance.
To access it, simply tap the question symbol, and youll land on the Help Center page.
Once youre here, Squarespace will show you multiple options to get help.
you’ve got the option to either select your preferred mode or simply search for your query.
When you search, the platform will instantly show you relevant videos and articles regarding your query.
Squarespace has neatly distributed this section to make it easier for you to find your solutions.
Squarespace webinars
Squarespace constantly rolls out many webinars for its users.
you could sign up for these webinars free of charge and even without being a paid member.
Simply tapRegisteron any webinars you would like to join and slide in your name and mail address.
Once done, youll instantly receive a URL for the webinar to your email address.
However, the biggest downside to these webinars is their limited language options.
All the webinars are only available in the English language.
They cover everything from talking about tools to discussing how well someone can utilize Squarespace.
The Squarespace community is pretty active here, and you get responses frequently.
To get started, sign up with your Squarespace account and start by searching for your query.
Once you search for a query, Squarespace shows you various discussions going around it.
it’s possible for you to then open a thread from the list and go through it.
To do so, go to Squarespace Forum and click onStart a Discussion.
Next, to further specify your forum, youll see many categories to choose from.
snag the relevant option and tapContinueto move ahead.
Finally, write your query, enter all the required details, and submit your topic.
Here, you’re able to directly connect with an expert and discuss your issue.
For this, simply head to the Help Center and tapContact Us.Now, choose the relevant topic.
Once youve chosen the topic, you should enter more details to be more precise.
There is a high chance that your query might already have a solution with Squarespaces knowledge base.
However, if you still dont find a solution, go to theLive ChatorEmail Ussection and initiate a conversation.
Remember the timings for Live Chat, i.e., Monday to Friday, 4 A.M to 8 P.M EST.
As we tried Live Chat, a Squarespace expert did connect with us.
However, we had to wait for around 15 minutes for a response.
Email support also takes quite some time to respond to your query.
So, if youre looking for an instant response, Squarespace might fail to deliver in this case.
Squarespace support: My verdict
Overall, Squarespace customer support was useful and broad.
There are multiple options to get help from.
Be it the knowledge base, forums, videos, or frequent blogs.
We also liked that 24/7 support is available to all users regardless of whichSquarespace pricingplan they are on.
Although this is true, it is smooth sailing once the ball is rolling.
We found that the well-informed experts give clear instructions and help you out with your query well.
