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VP of Europe for Kore.ai.
Put simply, while GenAI produces original content when prompted, CAI specializes in holding authentic two-way human-like interactions.
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Together the two technologies complement each other to provide an enhanced experience.
So where do banks go from here?
And where are they already seeing success?
Together, GenAI and CAI complement each other for better business outcomes.
AI-driven personalisation and omnichannel experiences have become crucial for banks to remain competitive.
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