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It promises to revolutionize content creation,customerservice, and numerous other domains.
However, despite the hype, it is essential to approach GenAI with a balanced perspective.
They wont have a transformational impact on the vast majority of services delivered by organizations across all sectors.
In fact, Gartner predicts that by 2027, 70% of GenAI spend will be via these tools.
Customer engagement solutions that can embed GenAI with Enterprise Applications can deliver benefits safely.
Embedding AI technologies with enterprise applications therefore provides a practical approach to AI delivery.
While GenAI offers transformative potential, traditional AI and ML solutions continue to provide robust, lower-risk benefits.
To be impactful, AI implementation should be treated as more than just a box-ticking exercise.
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