This review first appeared in issue 361 ofPC Pro.
GoTo Resolve has a laser-sharp focus on remote support access security, and it now augments this withendpoint protectionservices.
These includeantivirusandpatch management, while the Resolve GoPilot streamlines support sessions with AI-powered assistance.
Client support is good and Resolve provides plenty of remote support tools
The Remote Support plan enables attended access for on-demand support and is priced per agent.
The Premium edition adds Windows and program update management.
The basic plans interact with existing anti-malwaresolutions such as Windows Defender and provide status and threat updates.
A dashboard shows the endpoint protection status
Resolves unattended access differs from others as it loads a background service linked to the technicians key.
Selecting a unit provides details of the CPU, memory, and OS and BIOS versions.
The performance monitor tab displays real-time graphs of CPU, memory, web link interface and disk utilization.
Enable Helpline on your Resolve customer portal and GoPilot can walk users through troubleshooting steps without involving a technician.
We list the best identity management software.
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