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In the UK, this effort is driven by the governments 2022-25 Roadmap for Digital and Data.
The time to leverage technology to optimize operations, increase productivity and empower the public sector is now.
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Civica conducted its third annual survey of senior civil servants to assess progress on the Roadmaps goals.
The findings show steady improvements, but to unlock additional potential, efforts must intensify in five key areas.
This emphasizes the need for better communication about this important tool that can improve public service delivery.
Ongoing support for the single login initiative must remain a priority.
This data must be joined up and shareable across departments.
This is an increase from 46% in 2023, highlighting an important opportunity to improve collaboration and integration.
This indicates the need for the government to speed up system modernization through a comprehensive audit of existing infrastructure.
With 86% of departments already making progress, its crucial to maintain this momentum.
Transitioning tocloud-based solutions and more robust technology will be essential to meet future digital service demands.
To meet these expectations, government departments need the right combination of technology, data and skills.
Now is the moment for decisive action.
Lets unite in support of delivering stronger public services and improving outcomes for citizens.
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