That’s a wrap on our Dreamforce 2024 coverage.
Good morning and welcome to our live coverage of Dreamforce 2024!
Morning from day one of Dreamforce 2024!
It’s a packed entrance to the Dreamforce campgrounds, with everyone excited to get in for the keynote.
And we’ve made it to the press lounge!
We’re in and seated for the keynote - as expected, it’s absolutely heaving.
Always a special moment, ahead of the tech and AI overload.
“We’re here to inspire you, to motivate you, to energize you,” he adds.
Governor Gavin Newsom and San Francisco mayor London Reed also get a shout out.
Benioff takes to the floor for his usual walkaround - so it’s time for an outfit check.
As befits a billionaire tech CEO, Benioff is snappily dressed, sporting some incredibly stylish Dior sneakers.
Salesforce’s AI platforms are already generating two trillion AI results per week, he notes.
“This is the third wave of AI - agents,” Benioff notes.
“We helped our customers get into AI first.”
Now, it’s on to Agentforce - the next step along the journey.
Workforces are overwhelmed and customers expect more, Benioff notes - workforces are different now since the pandemic.
So can AI help solve these issues?
“Everything that you’ve ever done has led you to Agentforce,” she declares.
The platform isn’t replacing human workers, but augmenting them, the company insists.
It’s all very next-level, promising a new age of customer services - all powered by Agentforce.
Benioff returns to the stage, full of praise for Agentforce.
“it’s possible for you to see why we’re so excited,” he says.
“It’s not just what is possible, but what you’re going to make possible.”
“It’s been a journey - our job was just to make it easy,” Harris says.
“Our job is to take you to the next place.”
Now we’re moving on to Data Cloud.
Companies are now processing 767 trillion records every month on Data Cloud, Benioff notes.
“We were preparing you for the next step,” he notes.
Benioff returns, and now it’s time to focus on Customer 360.
“Every cloud and every agent, on one trusted platform,” is the goal, Benioff says.
And that’s a wrap!
A bumper keynote indeed, lots to consider and cover if you’re a Salesforce user.
First up, a question about competitors also announcing AI agents - is Salesforce just following suit?
He adds Salesforce’s aim of having a billion customers interacting with Agentforce by this time next year.
Next up is a question about words - specifically trust.
“Very little,” Benioff states - noting the platforms are low- and no-code.
“Our goal is to empower them,” he says.
Next, a question on trust - why should customers pick Salesforce over Microsoft or other competitors?
“Over and over, we have shown our approach is better.”
“It’s a great place to do business,” he notes.
“This is really important - it’s not just hype.”
What’s next after Agents?
A challenging question - Benioff mentions prompt engineering and deep learning.
“I think they’re great!”
Is Salesforce doing too many different clouds, in regards to its investments?
It’s not totally done - but its well on the way, he says.
A question about jobs next - especially with AI and recent cutbacks in customer service and entry-level jobs.
Good morning from day two of Dreamforce!
After a packed first day, we’re ready to hit the floor once again.
“This is such a moment…there aren’t many moments like this,” he declares.
“We are in the era of agents,” Evans says.
Agentforce is built on the Salesforce platform, so you’re free to get up to speed easily.
“It’s all about bringing the right data to the right prompt, at the right time.”
The company has announced Prompt Builder, a new tool designed to help simplify the process.
After a lenghty demo, Evans returns, and now we’re turning to Actions.
Claire Cheng, VP software engineering, takes to the stage.
Ultimate customization is the goal, Cheng notes - and the new Agent Builder can help this.
“We are truly bringing together humans and AI agents to drive customer success,” she notes.
We’re off for some coffee, and will be back soon!
Learn about urgent challenges, cutting-edge threats, & bold strategies needed to secure our digital future.
Matthew McConaghey is here…maybe he’s a big cybersecurity fan?
Harking back to his childhood in Cuba, Mayorkas said organizations need to take responsibilites towards change.
He asks Mayorkas about his insight onto “what is really going on”.
“It’s on all of us, in whatever role we play.”
Asked about the State of Work today, Dresser notes, “it’s pretty challenged today.”
This isn’t about removing humans, but adding scale, Costigan adds.
Scardino adds guard rails are also crucial, with certain tasks always better done by a human.
The panel is asked about advice they would give to companies considering AI adoption.
Kus says finding a starting point is crucial - especially with something as complex as AI.
Time for some Q&A.
Dresser is asked about the challenges of using AI at work.
There are going to be new jobs, Dresser adds - the job market will evolve!
Dresser notes Slack’s own research has found having clear guidelines on AI usage is “critically important”.
Being responsible and transparent is a human character, she adds - so everyone needs to step up.
And that’s a wrap - lots to digest!
The end of day two, and that’s a wrap on our Dreamforce 2024 live coverage.
