TechRadar Verdict
ConnectWise helps teams automate various tasks through scripting and NOC services.
You get a cross-platform dashboard that compiles your diverse data and consolidates it into meaningful reports.
Over the years, it has continued to introduce and improve its products that have helped IT professionals worldwide.
Additionally, it has also won 25 other awards in 2024 across various categories.
This speaks volumes abouts its reputation, reliability, and effectiveness.
ConnectWise RMM offers excellent value for money for teams of all sizes.
From automatedpatch managementto AI scripting, theres a lot you’re free to do with ConnectWise.
ConnectWise: Plans and pricing
ConnectWise offers three plans: Essential, Pro, and Premium.
We found this plan sufficient for most small and medium-sized businesses and MSPs.
The plans are all well laid out in advance with pre-determined features.
So, keeping an on-request pricing seems a little odd in this case.
ConnectWise: Features
ConnectWise offers a lot of handy features that make remote management a breeze.
The best thing is that you get this right from the most basic plan.
This brings in functions like seamless and quick endpoint connections, a shared toolbox, and universal compatibility.
IT teams can solve problems remotely via the users camera without any additional downloads.
Speaking of integrations, BrightGauge is another addition we liked.
It can capture data to convert it into skimmable charts, which helps you analyze trends and patterns quickly.
Just like ScreenConnect, BrightGauge is also available on the Essential plan.
ConnectWise supports both OS (Windows and Mac) and third-party patching.
you’ve got the option to even automate the patching function with customizable scripts.
ConnectWise also offers dedicated NOC services, where, essentially, the platform takes the workload off your shoulders.
This applies to regular patching activities, day-to-day BDR, routing management, and recovery backup.
This allows your IT teams to focus on more critical client issues, ensuring a better overall customer experience.
ConnectWise: Interface and performance
The main ConnectWise RMM dashboard is clean and neatly showcases various widgets.
However, it is ConnectWises Asio dashboard that steals the deal for us.
The Solutions tab lets you manage your PSA functions, such as assigning and resolving customer tickets.
This eliminates constant back and forth and makes data management seamless and unified.
ConnectWise: Security
ConnectWise has put in a lot of effort to build a robust security architecture.
ConnectWise also maintains audit logs, with a detailed access history of various systems.
Theendpointsare also secured through regular and thorough penetration tests, vulnerability, and phishing assessments.
Both issues were patched in time and ConnectWise has, since then, strengthened its security infrastructure.
ConnectWise: Support
The level of customer support you get from ConnectWise depends on your plan.
Heres a quick look at the support channels available.
Its good to see that email andlive chatsupport are available to every single user, irrespective of their plan.
However, its unified Asio dashboard is the showstopper and easily what impressed us the most.
It comes with integrated features like ScreenConnect, which lets you remotely access and troubleshoot endpoints.
Plus, its Business Intelligence reporting tool, BrightGauge, pulls out information-driven reports in no time.
ConnectWise: FAQs
How much does ConnectWise cost?
The Pro plan comes with advanced intelligent monitoring capabilities and basic online grid monitoring.
Lastly, the Premium plan offers unlimited remote access and support and Google Workspace and Microsoft 365 SaaS backup.
Is ConnectWise legit?
Founded in 1982, ConnectWise is a trustworthy and legitimate company.
Its 25+ awards in 2024 are a testament to its quality and reliability of products.
Plus, it takes security measures seriously and has detailed policies for vulnerability management and threat mitigation.
We’ve featured the best free remote desktop software.
