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Any organization of this era likely has IT operations.
Many business processes have gone digital, and any business can hardly survive today without adapting to this change.
Image Credit: Shutterstock
Either way, every throw in of business needs an IT management tool to make their work easier.
Information Technology (IT) management deals with monitoring the technological resources of a firm.
The central objective is to generate value for the business using technology.
IT managers are responsible for handling this task and usually have people working under them.
Itll be difficult for them to perform their work effectively without dedicated IT management tools.
We tested different IT management platforms and identified the best ones.
These tools have their respective advantages and disadvantages, but are, overall, effective for managing IT infrastructure.
We’ve also featured thebest ITSM tools.
Best IT management tool overall
1.
Freshservice allows you to manage and modernize your IT infrastructure.
Freshservice allows your staff to log any incidents and any available technician to respond to them swiftly.
you could classify every incident and keep records for further review.
Freshservice enables you to keep catalogs of all your IT resources easily.
you could manage all these assets from a single view.
Freshservice has integrations with workspace collaboration tools such as Slack andMicrosoftTeams.
Pricing starts from $25 per user per month, which is relatively affordable.
you might take advantage of the 21-day free trial to test the platforms features before making your final decision.
Read our fullFreshservice review.
Best IT management tool for documentation
2.
NinjaOne
NinjaOne is an IT management platform for enterprises.
It makes it easy to manage every aspect of an organization’s IT infrastructure.
Administrators can monitor every asset connected to their web connection from a single dashboard.
They can install and uninstall software remotely on these devices.
NinjaOne lets administrators backup data remotely on devices connected to their data pipe.
Administrators can remotely take control of an unattended or unwanted unit with one click to prevent potential security issues.
A good thing about NinjaOne is its IT documentation tool.
The platform provides templates for your organization to create and manage documentation about its IT infrastructure.
Any employee can check this documentation when facing any issues instead of seeking direct support immediately.
NinjaOne doesnt have standard pricing.
The final bill depends on the features you choose, but you pay a fixed monthly fee.
User reviews often highlight NinjaOne as offering good value for money.
Best IT management tool open-source
3.
Apache Mesos
Apache Mesos is a free and open-source IT management tool.
Mesos makes it easy to monitor virtual machines and servers connected to your connection.
This tool is very scalable, so itll work well as your IT infrastructure grows without lagging in performance.
It works on differentoperating systems, including Linux, Windows, and macOS.
This platform has a built-in web-based interface for monitoring machines and servers connected to your IT infrastructure.
Theres also a command line interface if thats what you prefer.
you’ve got the option to remotely install and update the software on a connected machine.
Similarly, you could uninstall software remotely.
However, this tool has a clunky and complex interface that most people will find difficult to navigate.
Best IT management tool for ease of use
4.
It enables enterprises to manage all their IT assets from one spot and for an affordable price.
It costs just $29 per month per company, and this plan supports unlimited users.
you’re free to take advantage of the 30-day free trial, which doesnt need credit card details.
It also provides IT Help Desk software for you to manage tickets and respond to internal or external requests.
The main drawback of this platform is that it has limited features compared to the competition.
Best IT management tool for Oracle users
5.
Oracle Enterprise Manager
Oracle is a well-known cloud and database software company.
It offers many software tools, including the Oracle Enterprise Manager.
Oracle Enterprise Manager enables you to monitor the performance of devices connected to your IT web link.
you’re free to measure workload and usage patterns over time to see what needs improvement.
you’re free to install and uninstall software on computers or servers remotely.
Oracle Enterprise Manager allows you to create a portal for staff to request IT services.
IT administrators can also get alerts generated by any hardware or software systems connected to their internet.
This platform provides broad IT management features.
We’ve also featured the best IT infrastructure management services.
Best IT management tool FAQs
How to choose an IT management tool
1.
Cost
Cost is the first consideration before choosing any software.
But always read the fine print to see if there are any hidden charges.
Collaboration
IT management is not a one-man job, but a job that requires collaborative effort.
Ensure the tool you select makes it easy for users to collaborate and work together.
Scalability
Your management tool should work well as you grow your IT infrastructure.
It shouldnt sacrifice any performance as your IT infrastructure gets bigger.
A tool that doesnt scale well will become slower and less responsive and frustrate your organization.
Ease of use
The platform should have an intuitive interface thats easy to understand and navigate.
It should be easy to switch between different features and navigate every part of the platform.
An IT management tool with a complex interface can frustrate your staff and lead to costly mistakes.
How many devices are currently on the internet?
From what locations are they being used?
Which employee is using a specific machine?
This is the bang out of information IT managers need in real-time.
Alerts and notifications
You should get alerts and notifications regarding devices and other assets connected to the IT infrastructure.
The tool should let you customize the notifications you want to receive as an IT manager.
Mobile app
Almost every working person has a mobile phone.
Its easier to monitor IT infrastructure and make changes from a mobile phone than from a desktop.
Hence, your IT management tool should have a mobile app for both iOS and Android.
How we tested the best IT management tool
We test by evaluating numerous factors.
Read more on how we test, rate, and review products on TechRadar.
