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Below we list what we think are the best CX tools currently available.
We’ve also featured thebest online form builders.
Best sales-based customer experience (CX) tool
1.
Salesforces AI-powered chatbots, which are native to its platform, help to reduce reliance on human intervention.
There are four packages to choose from: Essentials, Professional, Enterprise and Unlimited.
There is also a free trial for each plan.
Read our fullSalesforce Service Cloud review.
Best customer experience (CX) management platform
2.
It detects patterns, anticipates needs and predicates behavior using multiple advanced techniques.
Finally, its Risk Scoring technique identifies at-risk customers while helping to understand the drivers behind their behavior.
Read our fullMedallia review.
Best general customer experience (CX) tool
3.
Zendesk
Zendesk is one of the best and most popular CX tools available.
It enables support for products-led customer conversations that flow seamlessly across all channels.
Built onAWS, it lets you seamlessly connect and understand all of your customer data wherever it is stored.
Overall, Zendesk offers four products in one package: support, guide, chat and talk.
It also offers live chat, a sales CRM function, and analytics and reporting.
Read our fullZendesk review.
Best customer experience (CX) tool for communications
4.
Hubspot Service Hub
Hubspot knows that today’s customers have more control, more options, and higher expectations.
Each conversation is enriched by theHubSpot CRM, providing contextual information about the customer’s history with your company.
Read our fullHubspot Service Hub review.
Best customer experience (CX) tool for digital assets
5.
Adobe Experience Manager
AdobeExperience Manager combines digital asset management with the power of a content management system.
Adobe Experience Manager Sites ensures that your content is consistent and personalized for each customer.
Read our fullAdobe Experience Manager review.
Best customer experience (CX) tool for customer insights
6.
It provides three distinct aims, the first being to hear and understand customers at every meaningful touchpoint.
Read our fullQualtrics XM review.
Best customer experience (CX) contact center
7.
By placing everything in one place, it empowers agents with a 360-degree view of customers.
The software can be deployed in minutes while meeting compliance requirements and configured with redundancy for maximum reliability.
Its main features include Outbound Campaigns, which execute dial modes and campaign tactics that keep agents productive.
Additionally, its workforce optimization capabilities include multi-channel recording, quality management workforce management, performance monitoring and more.
Read our fullGenesys Cloud review.
Best customer experience (CX) tool for financial services
8.
If so, then SAS Customer Experience wants to chat.
It does so using analytical marking, customer journey optimization, and real-time customer experience techniques.
Best customer experience (CX) tool for personalization
9.
GetFeedback
GetFeedback by SurveyMonkey lets you capture actionable insights to grow your business.
Best customer experience (CX) tool for surveys
10.
It works by inviting customers to take a single question survey.
We’ve also listed the best landing page creators.
Best customer experience (CX) tool FAQs
Which CX tool is best for you?
Read how we test, rate, and review products on TechRadar.
