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The customer may not always be right - but they are always important.
Like thebest contact management software, a robust customer database can help organizations to identify market and consumer trends.
Best customer database software overall
1.
Hubspot also comes with a customer ticket management system alongside your customer records.
Records can be automatically populated, so your staff can concentrate on adding value.
Read our fullHubSpot CRMreview.
Best customer database software for e-commerce
2.
Other useful features include customizable pipelines, unlimited leads, and outreach automation.
Its also possible to manage marketing campaigns and create landing pages to transform leads into customers.
Bitrix24 boasts an impressive mobile app too, which is extremely useful in the era ofhybridand remote working.
Employees on the way to an external meeting are likely to appreciate that.
Although Bitrix is not the most intuitive, with its interface leaving a lot to be desired.
While this does create a steep learning curve, Bitrix still has plenty to offer.
Read our fullBitrix24 review here.
Best customer database software for simplicity
3.
As keeping things simple is Monday.coms aim, this CRM provides just the basic customer database functionality.
Theres a spreadsheet-style format that allows users to store data and customize dashboards.
Prices for Monday.com vary depending on which particular package businesses are looking at.
This can see costs spiraling for larger firms that require access to the higher-end packages.
Its useful visualization tools and attractive design mean this is a solution that is easy to use.
Read our fullMonday.com review.
Best customer database software for AI integration
4.
Freshsales also delivers some advanced customizations within both its intuitive mobile and desktop interfaces.
Demonstrating that it isnt happy to jump on the AI bandwagon, Freshsales excels in other areas too.
It integrates with a variety of tools, includingMicrosoft OutlookandGmailaccounts, PayPalSlack, and more.
This means its easy to keep track of your customer engagements across multiple channels.
Read our fullFreshsales review.
Best customer database software for mobile
5.
Fortunately, this isnt the case withSalesforce.
Read our fullSalesforce Service Cloud review.
Best customer database software FAQs
Which customer database software is right for you?
Pricing also came into account when determining our best list.
Read how we test, rate, and review products on TechRadar.
