With advanced AI functions, Atera makes it easy to resolve issues and automate tickets.
Plus, there are also a lot of automation options that automate patch management.
In this in-depth Atera review, we’ll discuss its primary features, pricing, and overall performance.
It bills users on the basis of the number of technicians instead of the number of endpoint systems managed.
This is beneficial for small businesses or MSPs where only a few technicians handle the entire endpoint management.
There are two types of plans with Atera: one for IT departments and the other for MSPs.
For instance, let’s say youre an MSP handling 50 systems.
However, with Atera, youd only pay $258 for 50 endpoints (considering two technicians).
This makes it a good value-for-money business tool for system monitoring.
This will allow you to try it out without risking a single penny.
Atera: Features
Atera lets you monitor system activities in real time and also offers automated alerts.
Lets say youre an end user and facing issues with your printer.
All you have to do is open Autopilot on your equipment and describe your problem using a simple text.
The AI assistant will then run a check and suggest solutions.
Next, you’ve got the option to choose the solution option to fix the issue.
With Atera, the entire problem can be solved by the end-point user himself.
The Copilot for technicians also works similarly.
It can look for issues on the system and help you handle the problem with just a click.
However, since this is a paid add-on, it can increase the overall cost of system management.
Scripts are simple commands that help IT teams automate various processes.
These readymade scripts can be further customized to suit your task.
Even better, these are routinely checked for malware by Atera, making them safe to use.
The platform supports formats such asMSI, Bash files, CMD files, and PowerShell.
All connected devices get their own Customer Portal, which can be used to raise service tickets.
These tickets are automatically synced with the Atera UI.
This helps gauge overall customer satisfaction and technician performance.
you’re free to even automate patching and set schedules to regularly check for updates.
Tasks such as disk defrag, scheduled reset, and cleanups can also be automated.
This way, you’re free to quickly find out if any patches are missing.
This also gives you a detailed view of the web link topology and efficient web link management.
Integrations
Last but not least, we were also impressed by the sheer number of integration options Atera offers.
you could connect with Splashtop, AnyDesk, or TeamViewer to access systems remotely.
Several accounting integrations such as QuickBooks and Xero and Calendar integrations likeGoogleCalendar andMicrosoft365 Calendar are also available.
Overall, the interface is clean and easy to navigate, with no performance lags.
What’s more, managers can choose to impose role-based access control (RBAC) across devices.
All your data on Atera is encrypted using industry-standard and rock-solid AES-256 encryption.
Plus, AterasYouTubechannel has 50+ useful videos that will familiarize you with the product.
Overall, theres no dearth of support options on Atera.
However, large businesses involving complex infrastructures may find Atera expensive.
In that case, you’re free to consider alternatives likeNinjaOne.
On the other hand, if youre a small business looking for a really affordable RMM product, considerTeamViewer.
It offers a free plan, where you’re able to connect unlimited non-work devices.
Plus, its easy to set up and use, making it ideal for beginners.
Its per-technician pricing model makes it affordable for small businesses and MSPs.
We also like that it also offers ample integrations with existing business tools.
In that case, an endpoint-based pricing structure would be ideal.
Atera: FAQs
How much does Atera RMM cost?
Ateras offers two sets of plans: one for IT departments and the other for MSPs.
The cheapest plan costs $129/technician/month.
This makes Atera affordable for small businesses and MSPs.
What sets Atera apart from other RMMs?
Atera incorporates AI assistants for technicians and endpoint users, which saves a lot of time for both parties.
