When you purchase through links on our site, we may earn an affiliate commission.Heres how it works.
The report identifies service innovators as those that invest in the use of AI and analytics as key drivers.
The potential goes on.
If you think AI will be used to replace humans, read on.
For example, does a customer wish to use AI-assist for email enquiries?
Or would they simply prefer an automatedemailprocess?
AI is capable of answering simple questions.
Here, AI uses customer data to inform next actions dependent on the individual customer.
It all contributes to a bettercustomer experienceand employee experience.
…and it speaks any language!
Transcription and translation services within AI make global communication easier.
Customers always demand a quick and easy resolution.
AI will listen to the call in progress and provide summaries to the agent, and suggestive answers.
Its there to help employees and ensure they have correct tools, answers, and data to be efficient.
Using AI, the purpose of the call can be quickly analyzed.
Its not what you say, its the way that you say it.
It all aids better, more effective training.
Both are vital to laser in on key pain points in the customer journey and address them with precision.
Take a cyberattack as an example.
It also employs 3,500 cybersecurity experts, including 200 who continually look for weaknesses.
The triple boost from AI: enhancing EX, CX, and contact center operations!
They are able to answer customer queries quickly, and correctly, in whatever language the customer speaks!
Effective reporting software gives employees access to historical information and real-time insights to assess the severity of queries.
Not to mention that all their data and personal information is kept safe!
We’ve featured the best CCaaS (Contact Center as a Service) provider.
The views expressed here are those of the author and are not necessarily those of TechRadarPro or Future plc.
If you are interested in contributing find out more here:https://www.techradar.com/news/submit-your-story-to-techradar-pro
